FREQUENTLY ASKED QUESTIONS
Click here for Spa Cover Care Tips
Should I measure the old cover?
No, it’s best to measure the tub itself. The original cover might have a different design, or it could have shrunk or collapsed.
How do I measure my cover?
Measure from the OUTSIDE LIP of the acrylic or wood railing, whichever you prefer. Always round up! Larger is always better because covers can shrink over the years due to weathering. A slightly larger cover will always fit, while a cover that’s too small will never fit. Click here for measuring tips.
What is a skirt?
A skirt, a loose material sewn around the edge of your spa cover, serves as a protective layer for the acrylic lip against the elements.
What is the R Value of your covers?
The standard R Value is 14, while the heavy-duty R Value is 18.
My spa is inground flush with the deck without a raised acrylic lip. How much should I add to my dimensions?
To ensure adequate support, add at least 3 inches in all directions. For more spa measuring tips, click here.
I have an area or areas on my spa that is raised above the acrylic. How do I order?
Air buttons, headrests, control panels, handles, and other raised components above the lip necessitate special custom cut-outs and recesses. We frequently undertake these tasks. A detailed exploded view is necessary, and an additional custom charge is applied.
Why can’t I just order my spa cover with the make and model of my spa?
Unlike cars, spa manufacturers are constantly updating their spas. Sometimes, they even do it twice a year! While we have templates for hundreds of the most popular spas, your measured dimensions are the most accurate and ensure a proper fit.
What kind of vinyl do you use to manufacture your covers?
We utilize premium marine-grade vinyl, weighing 27 ounces per linear yard and boasting a thickness of 0.035 inches. This material has undergone rigorous testing, passing the accelerated UV weathermeter for 1500 hours.
Why do you use galvanzied steel to re-inforce your foam inserts?
We use a 20-gauge galvanized steel C-channel to provide support along the fold in our foam inserts. Since steel is stronger than aluminum, it doesn’t need to be as thick, which can actually weaken the foam insert where it’s grooved.
Do lighter colored covers last longer?
Taking care of your cover, regardless of its color, is the key to prolonging its lifespan.
What kind of zipper do you use?
We incorporate a #5 polyester zipper treated with chemical resistors in all our spa covers.
Do I need to supply the exact location of my tie downs?
No, your new tie-downs will come with new female tie-down attachments.
My current cover has taken on water. How do you manufacture your covers to prevent this, and is there anything I can do?
First, we use a solid scrim underside vinyl. Some cover manufacturers use an inferior “mesh” underside, but we don’t! Our foam inserts are heat-sealed in 2 ml plastic to minimize condensation that can enter the foam core. As an added precaution, all seams are then taped.
How long will it take to receive my spa cover?
Orders are typically processed within 72 hours of receipt. In-stock parts and supplies will be shipped within 5 business days. However, if you’re ordering a SPA COVER, the typical lead time is 2 to 4 weeks. Please note that lead times may be longer during peak seasons or for deliveries to rural areas.
What do you mean by the term “tractor-trailer accessible areas only”….?
Our price includes freight via common carrier freight companies with larger trucks. However, some residences may not be accessible. Please keep this in mind when placing your order. An alternate delivery address, such as a business or a friend’s house, will suffice.
Do you sell outside of the United States?
Due to prohibitive shipping costs, we are unable to sell our products outside the United States.
Do you make replacement covers for Brand Name Spas?
Yes, we create covers for any spa, including Jacuzzis, Calderas, Hot Springs, Sundance, LA Spas, Coleman, Prestige, CalSpas, Marquis, Sonoma, Hydro Spas, Odyssey, Savannah, Dream Maker, SmartTub, Nahanni, Fantasy, Four Winds, ThermoSpas, Therma, Vita, Dimension One, Master Spas, Roberts Hot Tubs, Beachcomber, Bullfrog, Nordic, Snorkel, Aquaspa, Baja Spas, Bradford, Catalina, Comfort Spas, Emerald Spas, Great Lakes, Hot Spot, Image, Moon Water Spas, PDC, QCA Spas, Softub, Tiger River, Watertech, Weslo, and many others.