Warranty Info 2016-11-18T23:19:33+00:00

 Warranty Info

Please read the complete Warranty details prior to contacting us about RMA requests or warranty issues.

STANDARD THREE YEAR WARRANTY – 1 lb. density covers (Standard Covers)

SPA COVER SALE, as manufacturer, warrants this spa cover to be free of defects in materials and workmanship for three (3) years from the date of purchase by the original user, providing all terms of this warranty are met.

Defects in materials and workmanship occurring within three years of original date of purchase will be repaired or replaced, at the option of Spa Cover Sale without charge. (All costs of removal and reinstallation are at purchasers expense.)

THE WARRANTY obligations of SPA COVER SALE shall be limited to repair or replacement of the product. It shall not be liable or responsible under any circumstances or in any amount for consequential or incidental damage or for injury or damages to persons or property using or used in connection with the Product or for loss of profits or other costs or expenses of any kind or character. There is no warranties or representations by SPA COVER SALE other than set forth herein, either expressed or implied, and no person, firm or corporation is authorized to make any representation or incur any obligation in the name or on behalf of SPA COVER SALE except as stated herein.

FREIGHT to and from SPA COVER SALE to be paid by purchaser.

THIS WARRANTY APPLIES only during normal use and care and is absolutely VOID if the Product is misused, neglected, or damaged after delivery to the original purchaser or if it has been repaired or altered by someone other than SPA COVER SALE, or it has been used for any purpose other than a spa cover. In the event the outer vinyl of the cover must be repaired, the purchaser will be responsible for shipping of the vinyl to and from the manufacturer.

  WARRANTY EXCLUSIONS

This warranty does not include damage incurred as outlined below:

1. FOAM INSERTS AND STEEL CHANNELS ARE NOT WARRANTED AGAINST BREAKAGE. Any tearing of the vinyl is also excluded. Melting of foam is excluded.
2. Misuse, abuse, negligence, alterations or if repairs on the cover are performed by anyone other than our representatives, unless express written approval is given.
3. Normal fading and minor deterioration of exterior surfaces, including thread. These occur naturally with normal chemical maintenance, exposure to the elements and aging.
4. Torn Tie Downs. The Tie Downs are meant for the sole purpose of securing the cover, and NOT intended to be used to carry or remove the cover from the spa or hot tub.
3. Scuffing or chafing or wearing of holes in the cover by dragging or storing or leaning cover against sharp objects.
6. Failure to provide reasonable and periodic maintenance.
7. Direct exposure to any chemical or abrasive materials. That includes excessive chemical use in the water or contact with other various chemicals on the cover material.
8. Defects caused by a component, or part that is not part of the cover.
9. Damage caused by improper installation, or during transportation.
10. Accidents, such as but not limited to, snow, strong wind, hail, tornado, hurricane, falling objects or any or other acts of God. This cover is not intended to be walked on, stood on, or sat upon, or any excessive weight caused by rain, water, snow or animals.

Freight on any merchandise for warranty, both to and from SPA COVER SALE, is to be paid by the purchaser. All repairs or replacements shall be F.O.B. manufacture’s plant.
Please notify SPA COVER SALE IMMEDIATELY upon discovery of any defect.
PROOF OF PURCHASE MUST ACCOMPANY ANY WARRANTY REQUEST.
The following are care and maintenance instructions:
  1. It is recommended that you clean your cover monthly using mild soap and water. After drying it is recommended that you use 303 Protectant or our private label FDSC Cover Protectant.
  2. Avoid exposing cover to excessive chemicals. Remove cover when adding chemicals and keep off until normal chemical levels are reached.
  3. Avoid scraping the cover on abrasive surfaces.
  4. All water must be kept from accumulating or puddling on the cover. After heavy rains and/or snow sweep off excessive water.
  5. Avoid jerking or pulling cover or handles (especially when vinyl is softened by heat) to prevent threads from tearing the vinyl.

Do not place any item that can intensify or reflect the suns rays on top of the cover. Example; mirrors, glass, black trash bags, etc…

***ALL RETURNS MUST BE ACCOMPANIED BY AN RMA NUMBER***
Click here to fill out the RMA form

5-YEAR HEAVY DUTY WARRANTY – 2 lb. density covers (Heavy Duty Covers) 

SPA COVER SALE, as manufacturer, warrants this spa cover to be free of defects in materials and workmanship for five (5) years from the date of purchase by the original user, providing all terms of this warranty are met.

Defects in materials and workmanship occurring within three years of original date of purchase will be repaired or replaced, at the option of SPA COVER SALE without charge. (All costs of removal and reinstallation are at purchasers expense.)

THE WARRANTY obligations of SPA COVER SALE shall be limited to repair or replacement of the product. It shall not be liable or responsible under any circumstances or in any amount for consequential or incidental damage or for injury or damages to persons or property using or used in connection with the Product or for loss of profits or other costs or expenses of any kind or character. There is no warranties or representations by SPA COVER SALE other than set forth herein, either expressed or implied, and no person, firm or corporation is authorized to make any representation or incur any obligation in the name or on behalf of SPA COVER SALE except as stated herein.

FREIGHT to and from SPA COVER SALE to be paid by purchaser.

THIS WARRANTY APPLIES only during normal use and care and is absolutely VOID if the Product is misused, neglected, or damaged after delivery to the original purchaser or if it has been repaired or altered by someone other than SPA COVER SALE, or it has been used for any purpose other than a spa cover. In the event the outer vinyl of the cover must be repaired, the purchaser will be responsible for shipping of the vinyl to and from the manufacturer.

WARRANTY EXCLUSIONS

This warranty does not include damage incurred as outlined below:
1. FOAM INSERTS AND STEEL CHANNELS ARE NOT WARRANTED AGAINST BREAKAGE. Any tearing of the vinyl is also excluded. Melting of foam is excluded.
2. Misuse, abuse, negligence, alterations or if repairs on the cover are performed by anyone other than our representatives, unless express written approval is given.
3. Normal fading and minor deterioration of exterior surfaces, including thread. These occur naturally with normal chemical maintenance, exposure to the elements and aging.
4. Torn Tie Downs. The Tie Downs are meant for the sole purpose of securing the cover, and NOT intended to be used to carry or remove the cover from the spa or hot tub.
3. Scuffing or chafing or wearing of holes in the cover by dragging or storing or leaning cover against sharp objects.
6. Failure to provide reasonable and periodic maintenance.
7. Direct exposure to any chemical or abrasive materials. That includes excessive chemical use in the water or contact with other various chemicals on the cover material.
8. Defects caused by a component, or part that is not part of the cover.
9. Damage caused by improper installation, or during transportation.
10. Accidents, such as but not limited to, snow, strong wind, hail, tornado, hurricane, falling objects or any or other acts of God. This cover is not intended to be walked on, stood on, or sat upon, or any excessive weight caused by rain, water, snow or animals.

***ALL RETURNS MUST BE ACCOMPANIED BY AN RMA NUMBER***
Click here to fill out the RMA form

 
 
To obtain this warranty, contact the seller to receive instructions on where to present the claimed defective or failed cover along with a copy of the original bill of sale, showing the date of purchase, and photos clearly showing the claimed defect. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION FROM THE SELLER.